Terms of Service

Terms of Service

HAIR CARE INSTRUCTIONS

  • Please co-wash the hair prior to install. This will protect and soften the hair.
  • DO NOT brush hair from the root to the end directly and handle gently. Brush the hair starting from the end section and gradually move towards the roots: First 2 inches to end, then 4 inches to end, then 6, 8, 10 inches etc. higher until you reach the roots.
  • DO NOT cut the weft, this leads to shedding. If you must cut for installation, always seal the ends.
  • DO NOT put excessive heat on the hair, because it will cause split ends and breakage of the hairs.
  • ALWAYS use low-sulfate or sulfate free shampoo and conditioner to was hair.
  • Curly and Natural Wave textures need more care than straight hair. Brush hair with minimal force to prevent breakage and shedding,
  • ALWAYS keep the Curly textures moisturized with leave-in curl activators to prevent dryness, frizzing, and tangling.

REFUND POLICY

Due to the nature of our product and federal health regulations, all of our hair extensions are final sale. We do not offer refunds on any hair extension purchases. If you believe that you have received defective merchandise, please contact us immediately.

We will NOT allow an exchange if the item has ANY signs of being worn. Hair cannot be brushed, washed, fingered through, combed, cut, manipulated, altered, or taken out of the bundle. Our hair undergoes a strict quality control process to ensure that our customers receive only the best virgin hair. If you have any questions comments or concerns, contact us directly at 678-721-4792.

Payments

We accept all major credit cards (Visa, MasterCard, and American Express), and PayPal. Transactions may not go through if the information entered does not match what your bank or credit card provider has on file. Please make sure that you enter the correct billing address and contact information, exactly as it appears on your bank or credit card statement.

Shipping & Delivery

Standard shipping is free on orders of $150 or more. For orders less than $150, the cost is $5. Standard shipping with signature delivery confirmation is $7. Overnight shipping is $35. It includes signature delivery confirmation. Our standard processing time for orders is 1 to 3 business days. Overnight Shipping orders are processed within the same business day if the order is placed by 9:00 am EST.